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The Decisions That Make A Brand Coherent

The Decisions That Make A Brand Coherent

Some of the most consequential decisions a brand makes never arrive looking consequential. They appear as cost decisions. Growth plans. New operating models. Policy changes. Shifts in KPIs. Over time, these choices accumulate into patterns ...
How Financial Engineering Destroys Brand Value

How Financial Engineering Destroys Brand Value

Claire’s, the tween accessory retailer, is in turnaround mode. Again. Claire’s is hoping to pierce the boredom barrier among its target audience of not-yet-teenage girls. The Wall Street Journal wrote a glowing review of Claire’s ...
Marketing Rarely Fails On Its Own

Marketing Rarely Fails On Its Own

Marketing rarely fails on its own. It reveals where purpose is being treated as language, and where it’s being treated as a discipline. When a campaign underperforms, most brand leaders look to adjust the marketing ...
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