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PepsiCo’s New Definition Of Relevance

PepsiCo’s New Definition Of Relevance

In 1967, the song “San Francisco” by Scott McKenzie described “a whole generation, with a new explanation.” The line still captures a central challenge for brands today. Customers continually redefine what they want from the ...
How Financial Engineering Destroys Brand Value

How Financial Engineering Destroys Brand Value

Claire’s, the tween accessory retailer, is in turnaround mode. Again. Claire’s is hoping to pierce the boredom barrier among its target audience of not-yet-teenage girls. The Wall Street Journal wrote a glowing review of Claire’s ...
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